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Email Notification of Ticket Changes
Table of Contents
Trac supports notification of ticket changes via email.
Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the Trac-tickets mailing list is set up.
Disabled by default, notification can be activated and configured in trac.ini.
Receiving Notification Mails
When reporting a new ticket or adding a comment, enter a valid email address or your username in the reporter, assigned to/owner or cc field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
This is useful to keep up-to-date on an issue or enhancement request that interests you.
How to use your username to receive notification mails
To receive notification mails, you can either enter a full email address or your username. To get notified with a simple username or login, you need to specify a valid email address in the Preferences page.
Alternatively, a default domain name (smtp_default_domain) can be set in the TracIni file (see Configuration Options below). In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form (username@EXAMPLE.LOCAL). To avoid this being interpreted as an email address, add the Kerberos domain to (ignore_domains).
Configuring SMTP Notification
Important: For TracNotification to work correctly, the [trac] base_url option must be set in trac.ini.
Configuration Options
These are the available options for the [notification] section in trac.ini.
smtp_enabled: Enable email notification.smtp_from: Email address to use for Sender-headers in notification emails.smtp_from_name: Sender name to use for Sender-headers in notification emails.smtp_replyto: Email address to use for Reply-To-headers in notification emails.smtp_default_domain: (since 0.10) Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings.smtp_always_cc: List of email addresses to always send notifications to. Typically used to post ticket changes to a dedicated mailing list.smtp_always_bcc: (since 0.10) List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification emailsmtp_subject_prefix: (since 0.10.1) Text that is inserted before the subject of the email. Set to "__default__" by default.always_notify_reporter: Always send notifications to any address in the reporter field (default: false).always_notify_owner: (since 0.9) Always send notifications to the address in the owner field (default: false).always_notify_updater: (since 0.10) Always send a notification to the updater of a ticket (default: true).use_public_cc: (since 0.10) Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is Bcc: - hidden copy).use_short_addr: (since 0.10) Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with @<domain.com>).This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See alsosmtp_default_domain. Do not use this option with a public SMTP server.ignore_domains: Comma-separated list of domains that should not be considered part of email addresses (for usernames with Kerberos domains).mime_encoding: (since 0.10) This option allows selecting the MIME encoding scheme. Supported values:none: default value, uses 7bit encoding if the text is plain ASCII, or 8bit otherwise.base64: works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines.qporquoted-printable: best for european languages (more compact than base64) if 8bit encoding cannot be used.
ticket_subject_template: (since 0.11) A Genshi text template snippet used to get the notification subject.email_sender: (since 0.12) Name of the component implementingIEmailSender. This component is used by the notification system to send emails. Trac currently provides the following components:SmtpEmailSender: connects to an SMTP server (default).SendmailEmailSender: runs asendmail-compatible executable.
Either smtp_from or smtp_replyto (or both) must be set, otherwise Trac refuses to send notification mails.
The following options are specific to email delivery through SMTP.
smtp_server: SMTP server used for notification messages.smtp_port: (since 0.9) Port used to contact the SMTP server.smtp_user: (since 0.9) User name for authentication SMTP account.smtp_password: (since 0.9) Password for authentication SMTP account.use_tls: (since 0.10) Toggle to send notifications via a SMTP server using TLS, such as GMail.
The following option is specific to email delivery through a sendmail-compatible executable.
sendmail_path: (since 0.12) Path to the sendmail executable. The sendmail program must accept the-iand-foptions.
Example Configuration (SMTP)
[notification] smtp_enabled = true smtp_server = mail.example.com smtp_from = notifier@example.com smtp_replyto = myproj@projects.example.com smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
Example Configuration (sendmail)
[notification] smtp_enabled = true email_sender = SendmailEmailSender sendmail_path = /usr/sbin/sendmail smtp_from = notifier@example.com smtp_replyto = myproj@projects.example.com smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
Customizing the e-mail subject
The e-mail subject can be customized with the ticket_subject_template option, which contains a Genshi text template snippet. The default value is:
$prefix #$ticket.id: $summary
The following variables are available in the template:
env: The project environment (see env.py).prefix: The prefix defined insmtp_subject_prefix.summary: The ticket summary, with the old value if the summary was edited.ticket: The ticket model object (see model.py). Individual ticket fields can be addressed by appending the field name separated by a dot, e.g.$ticket.milestone.
Customizing the e-mail content
The notification e-mail content is generated based on ticket_notify_email.txt in trac/templates. You can add your own version of this template by adding a ticket_notify_email.txt to the templates directory of your environment. The default looks like this:
$ticket_body_hdr
$ticket_props
{% choose ticket.new %}\
{% when True %}\
$ticket.description
{% end %}\
{% otherwise %}\
{% if changes_body %}\
${_('Changes (by %(author)s):', author=change.author)}
$changes_body
{% end %}\
{% if changes_descr %}\
{% if not changes_body and not change.comment and change.author %}\
${_('Description changed by %(author)s:', author=change.author)}
{% end %}\
$changes_descr
--
{% end %}\
{% if change.comment %}\
${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)}
$change.comment
{% end %}\
{% end %}\
{% end %}\
--
${_('Ticket URL: <%(link)s>', link=ticket.link)}
$project.name <${project.url or abs_href()}>
$project.descr
Sample Email
#42: testing
---------------------------+------------------------------------------------
Id: 42 | Status: assigned
Component: report system | Modified: Fri Apr 9 00:04:31 2004
Severity: major | Milestone: 0.9
Priority: lowest | Version: 0.6
Owner: anonymous | Reporter: jonas@example.com
---------------------------+------------------------------------------------
Changes:
* component: changset view => search system
* priority: low => highest
* owner: jonas => anonymous
* cc: daniel@example.com =>
daniel@example.com, jonas@example.com
* status: new => assigned
Comment:
I'm interested too!
--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>
Customizing e-mail content for MS Outlook
Out-of-the-box, MS Outlook normally presents plain text e-mails with a variable-width font; the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the e-mail template.
Replace the following second row in the template:
$ticket_props
with this instead (requires Python 2.6 or later):
--------------------------------------------------------------------------
{% with
pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
[c.strip() for c in
ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone',
'Component', 'Severity', 'Resolution', 'Keywords'] %}\
${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
{% end %}\
--------------------------------------------------------------------------
The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table, when using MS Outlook.
--------------------------------------------------------------------------
| Reporter: | jonas@example.com |
| Owner: | anonymous |
| Type: | defect |
| Status: | assigned |
| Priority: | lowest |
| Milestone: | 0.9 |
| Component: | report system |
| Severity: | major |
| Resolution: | |
| Keywords: |
Changes:
* component: changset view => search system
* priority: low => highest
* owner: jonas => anonymous
* cc: daniel@example.com =>
daniel@example.com, jonas@example.com
* status: new => assigned
Comment:
I'm interested too!
--
Ticket URL: <http://example.com/trac/ticket/42>
My Project <http://myproj.example.com/>
Important: Only those ticket fields that are listed in sel are part of the HTML mail. If you have defined custom ticket fields which shall be part of the mail they have to be added to sel, example:
sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
However, it's not as perfect as an automatically HTML-formatted e-mail would be, but presented ticket properties are at least readable by default in MS Outlook...
Using GMail as the SMTP relay host
Use the following configuration snippet
[notification] smtp_enabled = true use_tls = true mime_encoding = base64 smtp_server = smtp.gmail.com smtp_port = 587 smtp_user = user smtp_password = password
where user and password match an existing GMail account, i.e. the ones you use to log in on http://gmail.com
Alternatively, you can use smtp_port = 25.
You should not use smtp_port = 465. It will not work and your ticket submission may deadlock. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See #7107 for details.
Filtering notifications for one's own changes
In Gmail, use the filter:
from:(<smtp_from>) (("Reporter: <username>" -Changes) OR "Changes (by <username>)")
For Trac .10, use the filter:
from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)")
to delete these notifications.
In Thunderbird, there is no such solution if you use IMAP (see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body).
The best you can do is to set "always_notify_updater" in conf/trac.ini to false. You will however still get an email if you comment a ticket that you own or have reported.
You can also add this plugin: http://trac-hacks.org/wiki/NeverNotifyUpdaterPlugin
Troubleshooting
If you cannot get the notification working, first make sure the log is activated and have a look at the log to find if an error message has been logged. See TracLogging for help about the log feature.
Notification errors are not reported through the web interface, so the user who submit a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.
Permission denied error
Typical error message:
...
File ".../smtplib.py", line 303, in connect
raise socket.error, msg
error: (13, 'Permission denied')
This error usually comes from a security settings on the server: many Linux distributions do not let the web server (Apache, ...) to post email message to the local SMTP server.
Many users get confused when their manual attempts to contact the SMTP server succeed:
telnet localhost 25
The trouble is that a regular user may connect to the SMTP server, but the web server cannot:
sudo -u www-data telnet localhost 25
In such a case, you need to configure your server so that the web server is authorized to post to the SMTP server. The actual settings depend on your Linux distribution and current security policy. You may find help browsing the Trac MailingList archive.
Relevant ML threads:
For SELinux in Fedora 10:
$ setsebool -P httpd_can_sendmail 1
Suspected spam error
Some SMTP servers may reject the notification email sent by Trac.
The default Trac configuration uses Base64 encoding to send emails to the recipients. The whole body of the email is encoded, which sometimes trigger false positive SPAM detection on sensitive email servers. In such an event, it is recommended to change the default encoding to "quoted-printable" using the mime_encoding option.
Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, it is recommended to stick with the Base64 encoding.
501, 5.5.4 Invalid Address error
On IIS 6.0 you could get a
Failure sending notification on change to ticket #1: SMTPHeloError: (501, '5.5.4 Invalid Address')
in the trac log. Have a look here for instructions on resolving it.
See also: TracTickets, TracIni, TracGuide
